Our 2011 customer service results are in, proving we continue to hit the mark when it comes to our customer's expectations. The Mission Statement of TWR is, "A Commitment of Excellence, a Will to Succeed." With the implementation of our Quality Assurance program we have established measures to track our progress in this goal. Year after year we have been asking our clients to provide us with feedback on our performance and again you have aided us by participating in our customer satisfaction survey.