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"a commitment to excellence and a will to succeed" TWR Enterprises Inc. General Construction Framing, 1661 Railroad St., Corona, Ca 92880 Home
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TWR Customer Service


TWR has dedicated customer representatives readily available to perform warranty

Please Contact Rick Newton in our Customer Service Department for any questions at (951) 279-2000 ext. 187

TWR has discovered that a dedicated customer service support staff is an essential tool in our approach to smooth and successful projects from start to finish, even after the project is completed. We have a full time staff of dedicated customer service representatives that do nothing else but make sure all of your warranty service needs are executed flawlessly with professionalism and a sense of urgency. They are always accessible and knowledgeable about current issues that can effect your framng project and are always looking out for your projects well being.
 
TWR Sets the Standards with our Customer Service Program. We bring the following attributes to every customer service warranty call that we receive.
 
Project Knowledge and Skills:
  The customer service representative will be skilled at and properly trained to execute the desired work.
  Each representative is trained in good customer service skills and is skilled at communicating with the home owner.
  All representatives are English speaking.
Appropriate Dress:
  Each representative is well groomed with professional attire that identifies them as a representative of TWR.
  Protective shoe coverings to be worn indoors at all times
Equipped:
  Each representative will have readily available the proper tools to accomplish the task at hand including supplies to insure the work area is left in a clean and orderly manner.
Job Performance:
 
Our representatives will be in contact with the builder and customer if necessary to provide an accurate timeframe for work schedule.
 
We report the status of repairs and posses professional records of all work completed.
 
Leave workspace clean and free of debris incurred by completed work.
 
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TWR Enterprises Inc. - License #486118 B - Corporate Headquarters 1661 Railroad Street - Corona CA 92880