TWR has proven time after time that we take our Quality Assurance Program seriously: get it right the first time. Each year the NAHB Research Center conducts an annual audit to ensure that each NHQ Certified Trade Contractor is fulfilling their requirements of the certification. This past year, upon submission of our program documentation, TWR was awarded a re-certification for 2011 without the in-person audit. Congratulations to all of the employees and their commitment to this program. "The quality system's processes and procedures were well defined and organized...employees appear to be well trained and competent." TWR will continue to attempt to exceed our clients' expectations and do what it takes to improve our system.