On January 9, 2006, TWR Enterprises, Inc. commenced operation of its newly redesigned Quality Assurance program. Robert Graf, Senior Field Manager, has been assigned the additional responsibilities of the Quality Assurance Manager and will oversee the company’s implementation of the program.

Quality has traditionally been a cornerstone value in every aspect of TWR’s framing operations. Historically, TWR has utilized various quality control procedures to ensure its quality product. These methods have included jobsite inspections, quality checklists as well as on-the-job training. In order to become certified under the guidelines outlined by the NAHB’s National Housing Quality (NHQ) Certified Trade Contractor Program, TWR has taken its existing quality programs and modified them to meet the requirements of the NHQ program.

In October 2005, Robert Graf, Amy Strommer, and Robert Wellman attended a three-day quality seminar sponsored by Barratt American in Carlsbad. Once back in the offices, a comprehensive Quality Assurance Manual was written specifying the procedures needed to obtain a continuous cycle of improvement during the framing process. All TWR foremen will undergo training and become qualified inspectors. Every house framed by TWR will have a final, written record showing that a walked quality inspection occurred. A key component of this program is the monthly Hot-Spot Training. Each month, a quality problem is identified and then a training guide is developed to prevent these errors in the future. It is through this cyclical program of inspecting, training, and preventing that TWR will continuously improve in all operational areas.

To assess and monitor the level of builder/customer satisfaction, a survey was sent out at the end of the year. The results were impressive! In every category measured, our average scores ranged from good to excellent. Some of the common responses included “TWR is a great trade partner” and “Great Company”. These surveys demonstrated TWR delivers a quality product and service. Ultimately, TWR is positioning itself to not only meet but to exceed our customer’s expectations.

T.W.R. regards safety as its highest priority for its employees. February is when our Foreman will attend an American Red Cross facilitated re-certification class in First Aid and CPR. Each foreman receives a card identifying them as certified in these procedures and a copy is kept in our corporate office.

T.W.R. strives to minimize exposure to our employees and reduce jobsite accidents. Our jobsite foremen hold weekly safety meetings on various topics, including but not limited to, personal protective equipment, safe operation of hand tools, and fall protection.
Through this training employees are trained to recognize potential hazards as well react effectively if an accident should occur. Through highly trained foreman, our goal is to create a safer working environment for everyone.

Operations Department:
Jennifer Hulett, Project Assistant ext. 123
Brandie Bedell, Project Assistant ext. 188
Kathy O’Haver, Operations Coordinator ext. 130

Estimating:
Natalie Reed, Lumber Coordinator ext. 151
Joshua Hawkins, Estimating Assistant ext. 125

Payroll Department:
Blanca Torres, Payroll Manager ext. 138
Linda Thorne, Payroll Coordinator ext. 156
Florencia Shepherd, Payroll Coordinator ext. 153
Tracei Hasenberge, Payroll Clerk ext. 162
Mona Soliz, Payroll Clerk ext. 126
Lydia Menendez, Payroll Clerk ext. 164

HR Department:
Yesenia Salazar, HR Manager ext. 114
Tawyna Koszegfalvi, Admin Asst Field ext. 175
Natalie Watrous, WC Coordinator ext. 112
Betsi Logan, Receptionist ext. 100

To assess and monitor the level of builder/ customer satisfaction, a survey was sent out at the end of the year. The results were impressive! In every category measured, our average scores ranged from good to excellent. Some of the common responses included “TWR is a great trade partner” and “Great Company”. These surveys demonstrated TWR delivers a quality product and service. Ultimately, TWR is positioning itself to not only meet but to exceed our customer’s expectations.

This past year there was a substantial increase to the volume of homes being built in the industry. TWR was fortunate to work with several builders in Southern California to complete over 5500 homes in 2005. TWR Enterprises, Inc. employed over 7600 employees in 2005 to accomplish this! The Payroll Department at TWR has the responsibility of insuring that each of the employees is paid on a weekly basis. This process consists of collecting the timecards from the foreman each week, processing the new hire paperwork, and distributing the checks to the appropriate locations. Each week the average payroll is for 2500 employees or more working at anyone one time during a particular week. This month TWR would like to recognize the extraordinary efforts of the Payroll staff for their excellence in their work on a consistent basis, through the many challenges of processing the weekly payroll.